Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@helloruby.co.za to obtain a Return number. After receiving a number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Hello Ruby
Attn: Returns
6 Clark Street, Edenglen  
Johannesburg, Gauteng 1613  
South Africa  

Please note, you will be responsible for all return shipping charges if you wish to return an item for damages not caused by Hello Ruby. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange if product is defective. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. In the event that you have received a defective product, Hello Ruby will collect the items and replace it at no extra charge.
 
Please Note
  
     ●     An R90.00 restocking fee will be charged for all returns for damages  that were not caused by Hello Ruby
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     Products to be returned must be in original packaging, have not been used and an explanation of when and how the product got damaged.   

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 0814550880 or info@helloruby.co.za

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Hello Ruby (Pty) Ltd