FAQs

FREQUENTLY ASKED QUESTIONS

How do I order a custom illustration?


1. Go to Shop Now and select Custom Illustrations 2. Add your preferred illustration into your cart and select your preferred option 3. Go to your cart and go to checkout 4. Make payment and email confirmation will be sent 5. You will be contacted to provide your high resolution picture so that the process can start




Returns/Exchange


All sale are final thus no return and exchanges. If the item delivered to you is damaged upon delivery or is not the item you have ordered, we will collect and have a replacement item delivered to you again. All items to be returned must be with its original packaging Please refer to our returns policy for more information.




How long is delivery?


Main centres are between 1-2 days depending on the courier facilities Other areas 2-3 days depending on the courier facilities Custom illustrations are sent digitally and takes between 5-7 days depending on level of demand.




How much does delivery cost


Delivery has a flat fee of R95,00 and free delivery applies to order over R550,00




The colours on the site and what I received are different


The colours shown digitally are different from print but we do try to get it as close as possible.




How are the prints packaged?


All prints are placed in a clear bag for extra protection and inserted in a tube to prevent damage, tears and creases.




How do I make payment?


All payments will be processed through our secure peach payments portal. We accept the following: Credit/Debit cards Instant EFT Ozow





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Hello Ruby (Pty) Ltd